SunRocket Customers: Out of Service

I am a SunRocket customer who lost service on Monday to Wednesday when the service came back up. SunRocket never even notified any of their customers before disconnecting thousands of customers. No one heard anything until today in an e-mail. Included in the e-mail were two service providers who will transfer existing SunRocket customers.

I had even e-mailed them asking why, and they failed to respond back and two days later we read that we have to find another provider.

I’m sorry, if SunRocket fails to notify customers about going out of business and accepted new customers, I’m not going to sign up to any providers they mention in an e-mail. I did a lot of research and looked around for about an hour and decided to go with ViaTalk. They have a lot of features, possibly more than SunRocket and cost the same, $199 per year.

Even though I am not a customer as of yet (on hold, waiting to get information about transferring two numbers) I recommend going with ViaTalk, as they offer a lot of features for a great low price. And currently, they offer two phone numbers for the price of one!

If you want to read comments from other unhappy SunRocket customers, you can read this entry on BetaNews. Also, I guess people are also filing complaints using the Federal Communications Commission website. Otherwise, I recommend transferring your phone number(s) immediately so you don’t lose your phone number.

For help in deciding if you want to switch to ViaTalk, here’s another person who has gone with them, also providing steps in unlocking the SunRocket Gizmo if you’re interested in saving money.